A customer approaches a store associate, annoyed that a popular toy isn’t on the shelf, despite the app on her phone showing it in stock. The inventory is only updated once per day on the app. What should the associate do?

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mlopezmanny1693 mlopezmanny1693

06-12-2022
Business

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A customer approaches a store associate, annoyed that a popular toy isn’t on the shelf, despite the app on her phone showing it in stock. The inventory is only updated once per day on the app. What should the associate do?

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Baraq Baraq · Answer 1 · 2022-12-12T18:35:10+01:00

Based on the customer service relationship ethics, and considering the situation described in the question above, the associate should "apologize to the customer in a friendly way, stop what he or she is doing and look in the stock room for the missing item. Try to find an alternative item that can solve her problem."

What is Good customer service?

Good customer service is a term that is used to describe good customer service practices that involve actions like valuing customers' time, showing a pleasant attitude, and delivering knowledgeable and resourceful resources.

Generally, good customer services from business associates include taking things a step further to exceed — rather than just meet — the expectations of the customers.

Various ways to deliver good customer service are:

Know your product
Maintain your attitude
Creatively solve the problem of customers
Give a quick response
Personalize your customer services, etc.

Hence, in this case, it is concluded that the associate should apologize to the customer and help her solve the problem outright.

Learn more about good customer service here: https://brainly.com/question/27290910

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