Answer: Emotional labor
Explanation:
According to theory of Arlie Hochschild, emotional labor is displayed by workers and employees when they try to hide their emotions in particular job to portray themselves.In such situations, employees, manage or suppress their emotion.
This behavior is used for interacting with the customers, co-workers, managers and other people.They keep their emotions to self or regulate it in order to achieve different state of mind for interacting with people.
