Universal containers contact centre has experienced as increased number of customer questions due to a growing product portfolio. What should a consultant recommend to minimize the need to hire more agents?
A. Live agentB. CommunityC. Chatter AnswersD. Web-to-Case

Companies and organizations have the ability to formulate communities among themselves and with the joint effort of the employees and the customers. It can help the customers and employees to interact with each other and share experiences to solve their problem effectively.

Chatter answer is a platform that helps bring people together. It can bring the community and consumers in close contact and make them able to help each other efficiently.

Universal containers contact centre has experienced as increased number of customer questions due to a growing product portfolio. What should a consultant recommend to minimize the need to hire more agents? A. Live agentB. CommunityC. Chatter AnswersD. Web-to-Case

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Universal containers contact centre has experienced as increased number of customer questions due to a growing product portfolio. What should a consultant recommend to minimize the need to hire more agents?
A. Live agentB. CommunityC. Chatter AnswersD. Web-to-Case